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Maintenance schedule

Scheduled System Maintenance 2017 - 2020

The schedule below will detail the systems affected on each of our fixed ICT maintenance days.  Notification of system impacts will be available approximately two weeks prior to each of the three listed maintenance dates below.  Standard notifications are sent to staff via email and announcements are also placed on UConnect for Staff and Students.

For further information or questions regarding the schedule below contact the ICT Service Desk

Weekly Maintenance

During the Tuesday evening, Wednesday morning and Saturday morning maintenance window, various systems may be unavailable. Clients will be notified in the event that a major system outage exceeds the designated end time by 30 minutes.

Date Time Systems and Services Affected
Each Tuesday Evening
Between 7.00pm - 10.00pm (AEST) Staff and some student systems may be unavailable during this time, excluding Learning and Teaching Systems*.
Each Wednesday Morning
Between 5:30am - 8.00am (AEST)

All USQ systems and services. No maintenance will occur during the following times, unless critical:

  • During O week
  • Week 1 of semester
  • Week 2 of semester
  • Scheduled exam periods
Each Saturday Morning Between 5:00am - 9:00am (AEST)

All USQ systems and services. No maintenance will occur during the following times, unless critical:

  • During O week
  • Week 1 of semester
  • Week 2 of semester
  • Scheduled exam periods

Fixed Maintenance

Three fixed maintenance windows have been scheduled to enable major upgrades to ICT Systems and Services (e.g. Network) and Learning and Teaching systems (e.g. USQStudydesk).

2017
Date
Time Systems and Services Affected
Impact
November 25
6:00am - 6:00pm
All Systems and Services
Intermittent Outages
  7:00am - 2:00pm
USQAdmin (Campus Solutions) Unavailable
    Human Resources and HR Self Service
Unavailable
    USQ Financials Unavailable
2018
January 20



June 23
     
November 17      
 2019
February 16
     
June 22      
November 16      
 2020
February 15      
June 20      
November 14      
 2021
February 13
     

*Learning and Teaching Systems are defined as:

  • USQStudydesk
  • USQStaffDesk
  • USQOpenDesk 
  • ePortfolio
  • eLOR
  • Library Services
  • Zoom

Note: System Owner Requested Maintenance
Maintenance to systems that may have a limited user impact which has been requested by system owners undertaken outside normal maintenance windows.  The maintenance is negotiated with the system owner and communicated appropriately.

 

2017
Date
Time Systems and Services Affected
Impact
     

Emergency Maintenance
Emergency maintenance windows as required for specific critical maintenance.  This may occur during business hours to address critical system issues.  These periods would be negotiated as required with business owners and stakeholders.