Skip to main content

ICT Service Desk

The ICT Service Desk provides support and assistance to you for USQ Systems in the following areas:

  • Logging into USQ Systems (from home and on campus)
  • UConnect
  • USQStudyDesk  
  • Usernames and passwords
  • UMail - Student Email Accounts 
  • Computer lab hardware and software issues
  • USQ Mobile App

Contact us

Telephone: +61 7 4631 1900
Telephone hours: 8.00am - 5.00pm (AEST) Monday to Friday
Facsimile: +61 7 4631 2798


In Person:

Toowoomba Campus 
    R Block - Hub
Ipswich Campus     Library - H Block Lv2
Springfield Campus     Library Desk - A Block Lv1


Hours: 10.00am – 2.00pm (Extended hours during busy periods)

Please note that if you call us and get the voicemail service, please leave a message (along with your name, student number, phone number, as well as the nature of the problem) so that your query can be dealt with as soon as possible.

Remote assistance

If you are an external student, and require additional support, we are able to assist you via remote access.

Please note: This service does not include assistance with diagnosis of student or staff personal computers or mobile devices related problems or non USQ systems related problems.